WARRANTY POLICY

contact: zteam@zaneen.com

  • All products to be free from defect in materials and workmanship:
    1 Year (12 months) Limited Warranty from the invoice date (excluding lamps).
  • LED engines and Power Supplies: 5 Years Limited Warranty from the invoice date.
  • Transformers and Ballast Warranty: 3 years Limited Warranty from the invoice date.
  • Purchaser's sole recourse after the warranty period, for defective power supplies, ballasts or other components manufactured by a third party, is against such third-party manufacturer.

DISCLAIMER
Applicable only when Zaneen’s lighting fixtures are properly installed on correct line voltage, and under normal conditions of use. Zaneen’s sole and exclusive warranty and liability therefore is set forth on the Zaneen’s website (Home Page).
Catalog pages or website details are for reference only. Specifications and dimensions may change without notice.

LIMITED WARRANTY AND LIMITATION OF LIABILITY
Warranty claims regarding the product(s) must be submitted in writing within 30 days, of discovery of the defect.

Zaneen uses only electrical components, which are produced by responsible manufacturers. Components that may fail in service within the warranty period, under normal use, will be replaced at no charge.

Zaneen will not assume labour or transportation charges in connection with replacement of such parts, nor for removal or re-installation of equipment or parts, nor for consequential damages or losses.

The warranty extended to Zaneen by the manufacturers of the electrical components is passed on to our customers.

At its option, Zaneen will repair or replace, any fixture defective as provided herein if such fixture is returned by the purchaser within the warranty period, provided Zaneen has issued a written “Return Goods Authorization”. Such repair or replacement is the exclusive remedy against Zaneen and Zaneen is not responsible for damage of any sort whatsoever, including incidental and consequential damages or losses.

This warranty extends only to replacement defective fixtures or components and no allowance will be made for labour or transportation charges in connection with replacement of such parts, nor for removal or re-installation of equipment or parts unless specifically authorized in writing by Zaneen prior to any work being performed.

This warranty only applies when the products are installed in applications in which ambient temperatures are within normal temperatures and are operated within the electrical values shown on the LED driver label.

Zaneen Interior rated luminaries are not protected from environmental conditions, such as salt content from sea air. Therefore, any damages resulting from exposure to salt air, or other harmful environmental conditions, will not be covered under Zaneen Warranty.

Zaneen will not be responsible under warranty for any failure of the product that results directly or indirectly from improper installation and/or external causes such as: acts of nature, physical damage, and exposure to adverse or hazardous chemicals or other substances, use of harsh cleaning agent or harsh chemicals.

Warranty for any substantial deterioration in the product finish caused by failure to clean, inspect or maintain the finish of the product. The end user is responsible for the structural integrity of existing foundations, anchorages, or structures and all consequences arising from their use.

Zaneen will not be responsible under warranty for any failure of the product that results directly or indirectly from improper installation and/or external causes such as: acts of nature, physical damage, and exposure to adverse or hazardous chemicals or other substances, use of harsh cleaning agent or harsh chemicals.

The end user is responsible for the structural integrity of existing foundations, anchorages, or structures and all consequences arising from their use.

APPLICATION:

  • Zaneen does not warrant the accuracy of and results from product or system performance recommendations resulting from any engineering analysis or study. This applies regardless of whether a charge is made for the recommendation, or if it is provided free of charge.
  • Responsibility for selection of the proper product or application rests solely with the Buyer.
  • In the event that errors or inaccuracies are determined to be caused by Zaneen, its liability will be limited to the re-performance of any such analysis or study.
  • Products should be installed, used and maintained in accordance with the applicable Zaneen instructions, National Electrical code and/or any prevailing local codes.
  • No modifications to Zaneen product can be made. If any modification to Zaneen product it made, it will void any North American approval- listings; and Zaneen warranty.

LIMITATION OF LIABILITY:
In no event, whether as a result of a breach of contract, tort, strict liability, warranty, or alleged negligence, shall Zaneen be liable for any indirect, special, incidental, multiple, punitive or consequential damages including, but not limited to, loss of profits or revenue, loss of use of the equipment or any associated equipment, loss of capital, cost of substitute equipment, facilities or services, downtime costs, or claims of third parties of the buyer for such damages.
In no event shall Zaneen’s total liability for any reason arising hereunder exceed the purchase price paid to Zaneen for the product purchased by the buyer hereunder.

  • Any claim by Buyer for breach of the foregoing warranty shall be deemed waived by Buyer unless submitted to Zaneen in writing within thirty (30) days from the date Buyer discovered, or by reasonable inspection should have discovered the alleged breach.
  • Any cause of action for breach of the foregoing warranty shall be brought within one year after the cause of action has occurred.
  • Any charges for labor, materials, etc. that does not have our written approval before such work is implemented will not be allowed.
  • Contact Zaneen Lighting Post-Sales for support.
  • Where defects in materials, manufacturing or design cause the product/solution failure, they shall be repaired or replaced (at Zaneen’s discretion) according to the most practical resolution for the customer as defined by Zaneen Post Sales.
  • Zaneen will not accept any charge-backs, nor will any labor or material costs be reimbursed without prior written approval from Zaneen.

In a constant effort to supply the best product, we reserve the right to change specifications or materials without notice.

Excluded from Zaneen Limited Warranty:

All products manufactured by Aldabra brand are not covered under Zaneen’s limited warranty.
All claims for defect are to be made directly with the manufacturer, Aldabra USA Inc.

Contact information for Aldabra USA:

ALDABRA USA, Inc.
100 SE 2nd St. Ste 3800, Miami, Florida 33131
T. +1(786) 342-4598
info@aldabrausa.com – www.aldabrausa.com

Zaneen Group Inc. 2021

Address: 30 Tycos Drive, Toronto, Ontario, Canada M6B 1V9 | Telephone: 416.247.9221 Fax: 416.247.9319 Website: zaneen.com